Terms and Conditions of Sale

Terms and Conditions of Sale.

The following terms and conditions apply to Equinox Group Stores.

The terms "you", "your" and "yours" refer to the customer/purchaser, purchasing services or merchandise ("Product"). The terms "we", "us" and "our" refer to Equinox Electronics, Equinox Computers, Equinox Group Stores. These terms and conditions apply to purchases made at our stores.

Returns and Refunds Purchases

In Store Returns

General Merchandise Returns
Most merchandise purchased may be returned to any Equinox Group stores provided the Product is accompanied with its original box, packaging, all manuals and accessories, and no sign of physical damage or misuse is noted, within 14 days from product purchase date. We will replace or repair, at our sole discretion, any product that is deemed defective. Returns for promotional or discounted or special deals terms are exempted, however items sold under these special deals may be exchanged if defective. for a similar valued product. No cash exchange will be given.

Computers and Related Merchandise Returns
Most Computers and related merchandise (Except for printers, see below) may be returned if accompanied with the original box, packaging, all manuals and accessories within 14 days from Product receipt. There is a 15% open box fee for the return of computers build to order (assembled) and digital cameras that are opened or in a non-factory sealed box unless exchanged for that exact item. Opened CD's, cassette tapes, prerecorded videos and computer-related software may only be exchanged for the exact same item and only if the original merchandize is defective. Any computer or related merchandise returned during the applicable return period, which is defective, will be exchanged for the exact same model at no additional charge to you.

Printers and Related Merchandise Returns

Unless the printer is defective, we regret that no return will be accepted after the printer has been used with the ink cartridge or the laser toner inserted.

In all cases, any merchandize is damaged due to misuse will not be accepted. When returning Product to your local Equinox Group Store, please be sure to bring the credit card used for the purchase along with your receipt, if credit card is used. Credits will only be issued to the credit card used for the original purchase. You must also produce the original receipt , without which we regretfully will not accept the returned merchandise. We will not accept returned merchandise that has any missing accessories nor will we entertain any claims from customers that those accessories were not in the original package. In case the merchandise is damaged or not in fully working order and accessories are not returned, then the value of missing accessories and any applicable open box fee will be deducted from the credit amount of the return. Shipping fees are non-refundable whether an item is returned to our stores or to our Service Center.

Mail Returns

General Merchandise Return Policy
Merchandise purchased on-line through our website www.eqxgroup.com (regardless of whether you picked it up at a store or had it delivered to your home), which meets the return guidelines above, may be returned via mail or courier to our authorized return center. Before returning anything by mail to us, you must first obtain a Return Material Authorization ("RMA"). Please call us for an RMA.

Please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any loss or damage. The purchase price (less any applicable open box fees) will be credited to your credit card account upon our acceptance of the merchandise in like new condition in conformity with this policy. Shipping fees are non-refundable whether an item is returned to our store or to our Service Center.

Please allow 14 days from when we receive your Product for the processing of your credit. Additional charges may be assessed for Products returned with any missing parts and/or accessories.

New Product Manufacturer's Warranties
You are entitled to the manufacturer's limited warranty, if any, that accompanies the product. Most new Products are sold with the manufacturer's limited warranty. Equinox Group makes no additional or independent warranty. All other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose are disclaimed. The warranty periods and service varies by manufacturer and Product. Equinox Group shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product. The full text of any such warranty is normally accompanied by the merchandise. Please note that it is the customer responsibility to fill and submit the warranty card to the manufacturer. In some cases, failure to register the product, could lead to the manufacturer declining any warranty claims. We will be glad to assist you in completion of this procedure at Equinox Group Stores,

Performance Guarantee
Due to the diversity of the products that we sell, and means of usage, we regret the fact that we can not offer our customers the assurance that the mechanize they purchase meets with their own performance criteria. Most of the merchandises have specification printed on the retail box or separately in form of brochures, leaflets or user manual. Equinox Group can provide Performance Guarantee to the letter of these documents but not beyond. We can not assure compatibility with other products, nor are we in a position to enhance the product beyond its intended performance criteria.

The customer must ensure that he/she is aware of the performance of the merchandise and meets his/her performance level. We will not be held liable or responsible for claims that wrong or inaccurate advice has been provided by our staff, and we will not indulge in arguments created by verbal discussions between the staff and the customer as a results of customer dissatisfaction with the product and/or claims that performance assurance was given verbally by our staff.

Computer Support Plus
For computers & related products, we proudly offer our optional Computer Support Plus Service in addition to the manufacturer warranty. Benefits of our Computer Support Plus include:

· In-home service for covered products provided by a network of qualified service technicians.

· On site service in your home (for many covered products). Express exchange service is provided for other covered products.

· Elimination of costly repair bills for 3 years AFTER your manufacturer warranty expires!

· Power surges are covered from day one of ownership.

· Your computer is replaced if it is not repairable!

Please contact Equinox Computers sales department for full details.

Rent-to-Own scheme.
This scheme is applicable to in-store sales at Equinox Group Stores and does not apply to On-Line sales. The payment must be regularly continued under the rent-to-own agreement. Under no circumstances will we accept stopping the monthly payment due to malfunction of the merchandize, or due to disputes in the warranty terms that are covered under separate terms and condition. For more details , refer to the Rent-to-own agreement.

Payment Methods
At Equinox Group, for your convenience we accept the following forms of payment :

MasterCard®

Visa®,

American Express®.

NBB ATM card

BBK ATM card

We are unable to accept cheques, or gift certificates

Disclaimer of warranty for Equinox Group site
We provide our site and its contents on an "AS IS" basis and make no warranty or representation regarding any Product or service, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, unless otherwise stated herein. Prices, when quoted, are subject to change without notice.

Limitations and Exclusions
We reserve the right to change prices, terms, specifications and warranties without notice. We endeavor to accurately describe every Product offered for sale; however, mistakes can sometimes be made. Any typographical, photographic, or specification error in Product description, pricing or offers is subject to correction and verification. Monitor displays are simulated. Monitors are not included with computer systems unless specified. On-line sales are intended for, and limited to, personal use and domestic sales only. If you are purchasing Products for export, you are responsible for the necessary export documentation before shipment is made to a foreign country. Warranties for exported products may vary or be null and void. We reserve the right to limit the number of Products sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax and insurance.

Damages
In no event shall Equinox Group, its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.

Miscellaneous
We may revise these terms and conditions at any time by updating the Equinox Group web site. These terms and conditions are governed and construed by the laws of the Sate of Bahrain without regard to its conflict of law rules. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.

Customer Acknowledgment.
By virtue of buying a product from Equinox Group, the customer acknowledges agreement with these Terms of Sale. All products are sold under these terms without exception.

Vendor License Agreements.
Customer agrees to abide by all license provisions or end user agreement imposed by the manufacturer or publisher including any copyright laws applicable in state of Bahrain or internationally.

Exclusive Agreement.
These Terms of Sale represent the complete and final agreement between the Customer and Equinox Group for the matters set forth herein, and shall be supplemented only by the prices, quantity, and descriptions set forth in Equinox Group's invoice for the relevant sale. Terms contained in Customers' purchase orders, offers to buy, terms and conditions, and the like shall have no effect.

Trademarks and Service Marks
Equinox Group logo is a registered trademark of Equinox Group and may not be used without permission. All other trademarks are the property of their respective companies and are used with permission.